Refund & Cancellation Policy

Last updated: 14 August 2026

1. Order Cancellation

You may cancel an order free of charge any time before it has been shipped, by emailing hello@houseofvijayalakshmi.example or calling +91-90000-00000 with your order number. Once an order has been handed to our courier partner, it can no longer be cancelled and instead falls under the Returns policy below.

For Cash on Delivery orders that are cancelled before dispatch, no charge is made. For prepaid (online) orders cancelled before dispatch, the full amount is refunded using the original payment method within 5-7 business days.

2. Returns & Exchanges

Because our pieces are handwoven and often one-of-a-kind, we offer a 7-day exchange window from the date of delivery for size or defect-related concerns, subject to the item being unused, unwashed, with all original tags and packaging intact. Custom or made-to-order blouses are not eligible for exchange unless received damaged or defective.

To initiate a return or exchange:

1. Email hello@houseofvijayalakshmi.example within 7 days of delivery with your order number and photos of the item.
2. We will confirm eligibility and arrange a reverse pickup, or ask you to ship the item back, within 2 business days.
3. Once the returned item is received and inspected (typically within 3-5 business days), we will process your exchange or refund.

3. Refunds

Approved refunds for online (prepaid) orders are credited to the original payment method within 5-7 business days of approval, subject to your bank or card issuer's own processing times. For Cash on Delivery orders, refunds (where applicable, e.g. a partial return) are issued via bank transfer or UPI — we will contact you for the necessary details.

Shipping charges are non-refundable except where the return is due to our error (wrong item, damaged in transit, or manufacturing defect), in which case we also cover the cost of return shipping.

4. Non-Returnable Items

• Items marked "Final Sale" at the time of purchase.
• Products damaged due to misuse, alteration, or normal wear after delivery.
• Items returned without original tags/packaging or after the 7-day window.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please email us within 48 hours of delivery with photos of the product and packaging. We will arrange a free replacement or full refund, including shipping costs, once verified.

6. Contact

For any cancellation, return, or refund query, write to us at hello@houseofvijayalakshmi.example or call +91-90000-00000. Our grievance officer, Grievance Officer, can be reached at the same email for unresolved complaints.